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Terms of Service

Last updated: February 2026

These Terms of Service ("Terms") govern your use of levelupaitech.com and any services provided by Level Up AI Technology ("we," "us," or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By using our website or purchasing our services, you confirm that you are at least 18 years of age, have the authority to enter into a binding agreement, and agree to these Terms in full. If you do not agree, please do not use our website or services.

2. Services

Level Up AI Technology provides AI-powered lead capture and conversion systems for service businesses, including but not limited to:

  • Custom website design and development (Level Up Sites)
  • AI receptionist and voice automation systems (Level Up Concierge)
  • Automated follow-up, CRM integration, and booking systems (The Level Up System)
  • Related consulting, onboarding, and support services

The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate written proposal or service agreement provided to the client prior to project commencement.

3. Payments & Fees

All fees are outlined in your individual proposal or service agreement. By agreeing to a proposal, you authorize Level Up AI Technology to charge the agreed amounts according to the payment schedule specified.

  • Setup fees are due as specified in your service agreement
  • Monthly retainer fees are billed on a recurring basis as agreed
  • All fees are in US dollars unless otherwise stated
  • Invoices are due within the timeframe specified in your agreement
  • Late payments may result in suspension of services

4. Refund Policy

No refunds are issued for services that have been rendered. Once work has commenced on any project — including but not limited to website design, AI system setup, copywriting, CRM configuration, or automation builds — that portion of the engagement is non-refundable.

If you have concerns about work in progress, please contact us promptly at legal@levelupaitech.com so we can address them. We are committed to delivering on the scope agreed in your proposal and will work with you to resolve any issues.

Monthly retainer fees that have been billed and processed are non-refundable. Cancellation of ongoing services is subject to the notice period specified in your service agreement.

5. Client Responsibilities

To ensure successful delivery of services, clients agree to:

  • Provide accurate and complete business information required for project completion
  • Respond to requests for content, approvals, and feedback within reasonable timeframes
  • Ensure they have the legal right to use any materials, logos, images, or content provided to Level Up AI Technology
  • Maintain ownership and control of their domain, hosting accounts, and CRM as applicable
  • Notify us promptly of any changes to business information that may affect the services

Delays caused by a client's failure to provide required materials or approvals may affect project timelines. Level Up AI Technology is not responsible for delays resulting from client inaction.

6. Intellectual Property

Client-owned deliverables: Upon receipt of full payment, clients own the final website files, design assets, and custom-developed code created specifically for their project. Level Up AI Technology will provide a full file export and documentation as described in the service agreement.

Level Up proprietary materials: Any templates, frameworks, systems, processes, or methodologies developed by Level Up AI Technology that are used as part of your project remain the intellectual property of Level Up AI Technology. Clients receive a license to use these components as part of their delivered project.

Third-party tools: Some services incorporate third-party platforms (e.g., GoHighLevel, VAPI, booking systems). Use of these platforms is subject to their respective terms of service. Level Up AI Technology is not liable for changes to or discontinuation of third-party services.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive business information shared during the course of the engagement. This includes but is not limited to business strategies, pricing, client lists, and technical configurations. This obligation survives termination of the service agreement.

8. Limitation of Liability

Level Up AI Technology provides services on an "as available" basis. While we make every effort to deliver high-quality work and accurate information, we make no guarantees regarding specific business outcomes, revenue results, or lead conversion rates.

To the maximum extent permitted by law, Level Up AI Technology shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, or loss of business opportunity, arising from or related to your use of our services — even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from these Terms or our services shall not exceed the total amount paid by you to Level Up AI Technology in the three months preceding the claim.

9. Termination

Either party may terminate ongoing service agreements with written notice as specified in the individual service agreement. Upon termination:

  • All outstanding fees for services rendered become immediately due
  • Client will receive all owned deliverables completed through the termination date
  • Access to any Level Up managed systems or platforms will be transitioned or discontinued as applicable
  • No refunds will be issued for fees already paid for services rendered

Level Up AI Technology reserves the right to terminate services immediately if a client engages in fraudulent activity, violates these Terms, or fails to make required payments.

10. Website Use

You agree to use levelupaitech.com only for lawful purposes. You may not:

  • Use the website in any way that violates applicable laws or regulations
  • Attempt to gain unauthorized access to any part of the website or its systems
  • Transmit any unsolicited or unauthorized advertising or promotional material
  • Reproduce, duplicate, or exploit any portion of the website without express written permission

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law provisions. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts located in Minneapolis, Minnesota.

12. Changes to These Terms

We reserve the right to update these Terms at any time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services following any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

13. Contact Us

If you have questions about these Terms of Service, please contact us: